Shipping policy

We know you're excited to receive your order, and we're committed to making the delivery experience as smooth as possible. We work with trusted fulfilment partners and reliable international couriers to ensure every order is carefully prepared, quality checked and delivered with care.

Shipping Policy

Last Updated: 15 July 2026

At TidySpace, we are committed to delivering your order as quickly and safely as possible. Below you'll find important information regarding our shipping process, estimated delivery times and what to expect after placing your order.

Order Processing

All orders are carefully prepared before shipment.

Our typical processing time is 1–5 business days, depending on product availability and quality inspection requirements.

During busy periods, holidays or promotional events, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

Estimated Delivery Times

Estimated delivery times begin after your order has been processed and dispatched.

While delivery times may vary depending on your location and local courier services, estimated transit times are:

Destination	Estimated Delivery Time
United Kingdom	6–12 business days
United States	6–12 business days
Canada	7–14 business days
Australia	7–14 business days
Europe	6–12 business days
Rest of World	8–18 business days

These are estimated delivery times only and are not guaranteed.

Tracking Your Order

Once your order has been dispatched, tracking information will be sent to the email address used during checkout.

Please allow up to 48 hours for tracking information to become active after shipment.

If you experience any issues with your tracking information, please contact us and we'll be happy to help.

Delivery Delays

Although we work closely with trusted fulfilment partners and international couriers, occasional delays may occur due to circumstances beyond our control, including:

Customs inspections
Severe weather conditions
Public holidays
High shipping volumes
Carrier delays
Local delivery disruptions

We appreciate your patience should these situations arise.

Incorrect Shipping Address

Please ensure all shipping information is entered correctly before placing your order.

If you notice an error, please contact us immediately.

Once an order has entered processing or has been dispatched, we may not be able to amend the delivery address.

TidySpace cannot be held responsible for delays or failed deliveries resulting from incorrect shipping information provided during checkout.

Lost or Missing Parcels

If your order has not arrived within the expected delivery timeframe, please contact us.

We will investigate with our shipping partners to determine the status of your shipment.

Where appropriate, we will arrange either:

a replacement shipment, or
a full refund.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us within 5 days of delivery.

Please include:

Your order number
Photographs or videos showing the issue
A brief description of the problem

Once reviewed, we will arrange either:

a replacement, or
a full refund.

In most cases, you will not be required to return damaged items.

Customs & Import Duties

International orders may be subject to customs duties, taxes or import fees imposed by your country's customs authority.

These charges are the responsibility of the customer unless otherwise stated.

TidySpace is not responsible for delays caused by customs clearance procedures.

Multiple Item Orders

If your order contains multiple products, they may occasionally be shipped separately to ensure the quickest possible delivery.

If this happens, you will receive tracking information for each shipment where applicable.

Delivery Confirmation

Once tracking confirms that an order has been successfully delivered to the address provided during checkout, responsibility for the parcel transfers to the customer.

If you believe your parcel has been incorrectly marked as delivered, please contact us and we will assist in investigating the matter with the shipping carrier.