Refund policy
We want you to be happy with your purchase. If something isn't right, we're here to help.
You have 30 days from the date of delivery to contact us regarding any issue with your order.
To request a refund or replacement, please email thetidyspacee@gmail.com with:
- Your order number
- Your full name
- Delivery address
- Clear photographs or videos showing the issue (where applicable)
We aim to review all requests promptly and will respond with the next steps.
Damaged, Faulty or Incorrect Items
If your item arrives:
- Damaged
- Faulty
- Defective
- Incorrect
please contact us within 5 days of delivery.
Where photographic evidence confirms the issue, we will offer either:
- a free replacement, or
- a full refund.
In most cases you will not be required to return the damaged item.
Change of Mind
If you simply change your mind after receiving your order, please contact us within 30 days.
Due to the international nature of our fulfilment process, we are unable to accept physical returns for change-of-mind purchases.
If you are unsure whether your situation qualifies, please contact us and we'll do our best to help.
Lost Parcels
If your parcel has not arrived within the expected delivery window, please contact us.
We will investigate with the shipping carrier and, where appropriate, arrange either:
- a replacement
- or a refund.
Items Sent Without Contacting Us
Please do not send products back without contacting us first.
Items returned without prior authorisation may not be accepted.
Non-returnable Items
We cannot accept refunds for:
- Gift cards
- Custom or personalised products
- Perishable goods
- Certain personal care products
- Hazardous materials
Refund Processing
Once your refund has been approved, it will be processed back to your original payment method.
Please allow up to 10 business days for your bank or card provider to complete the transaction.
European Union Customers
If your order is delivered within the European Union, you may have additional statutory rights under applicable consumer protection laws, including the right to cancel certain purchases within 14 days.
Please contact us before returning any item so we can provide the appropriate instructions.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at thetidyspacee@gmail.com.
Orders may be cancelled free of charge before they have been processed for shipment.
Once an order has entered processing or has been dispatched, we may no longer be able to cancel it.
If you are unsure about your order status, please contact us and we will do our best to assist.
Shipping & Delivery
Estimated delivery times shown on our website are estimates only and may vary depending on your location, customs processing, weather conditions, or courier delays.
We are not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our control.
If your order experiences an unusual delay, please contact us and we will investigate with our shipping partners.
Incorrect Shipping Address
Please ensure your delivery address is accurate before placing your order.
If you notice an error, contact us immediately.
Once an order has been dispatched we may not be able to amend the delivery address.
We are not responsible for parcels delivered to an address provided incorrectly during checkout.
Failed Delivery Attempts
If a parcel cannot be delivered because:
- an incorrect address was supplied,
- the parcel was refused,
- the parcel was not collected,
- or multiple delivery attempts were unsuccessful,
additional shipping charges may apply before a replacement shipment can be arranged.
Lost Parcels
If your tracking has not updated for an extended period or your parcel has not arrived within the expected delivery window, please contact us.
We will work with the shipping carrier to investigate the issue.
Where appropriate, we will arrange either a replacement or a refund.
Customs & Import Duties
International orders may be subject to customs duties, import taxes or local handling fees imposed by your country's customs authority.
These charges are the responsibility of the customer unless otherwise stated.
Product Appearance
We make every effort to display our products as accurately as possible.
However, slight variations in colour, finish or packaging may occur due to different screen settings, lighting conditions or supplier updates.
These minor differences do not affect the functionality or quality of the product.
Warranty
All eligible products include a 1-Year Limited Warranty against manufacturing defects.
This warranty covers faults resulting from manufacturing or workmanship under normal intended use.
The warranty does not cover:
- accidental damage
- misuse
- neglect
- normal wear and tear
- unauthorised modifications
- damage caused by improper use
If you believe your product has developed a manufacturing fault, please contact us with your order number and photographs or videos of the issue.
We will assess your claim and, where applicable, provide a replacement or refund.
Fraud Prevention
For your protection, we reserve the right to request additional information before processing refunds or replacements where fraudulent activity is suspected.
Your Consumer Rights
Nothing in this Refund Policy affects your statutory rights under applicable consumer protection laws.
Where local consumer laws provide additional rights, those rights will continue to apply.
Contact Us
If you have any questions regarding your order, please email:
Our Promise
If your item arrives damaged, defective, or incorrect, we'll make it right with a replacement or refund after reviewing your claim. Our goal is to make every purchase as stress-free as possible. Please contact us before returning any item so we can assess your request and provide the appropriate instructions.